General FAQs

Q1.What currency are the prices do i see in the site?

All prices are in GBP.

Q2. How can I see where my order is at the moment?

Answer :- eumegastore.com provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page  and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Q3. What if I didn’t receive my order in time?

Answer :- No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at info@eumegastore.com. We would be glad to help you at any time!

Q4. How do I cancel my order?

Answer:- Please if you have to cancel your order for any reason reach out to us immediately at info@eumegastore.com  if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time-sensitive.

Q5. How do I navigate your website?

Answer :- eumegastore.com is a one-stop convenience store for all you need in your daily activities, such as cutting-edge electronic devices, fashionable clothing, necessary kitchenware, jewelry, unique gift ideas, and many-many other awe-inspiring items. Therefore, we separated all of our products into various sections, such as Kitchen & Household, Home, Garden & Tools, Beauty & Health and loads of other categories. You can check them all out in our Shop Categories section in the pop-up menu. Moreover, we always feature new or popular items in our Trending Products section on the home page. If you have any questions concerning your order, shipping or any other aspects, please visit our online Chat.

Q6. Where can I read reviews about your products?

Answer:- Our happy customers often leave honest reviews about the products in our online store. You can read them either directly on our Home Page or in our Customer Reviews

 

Q7. How can I get information about upcoming sales and special offers?

Answer:- The best and easiest way is to follow us on social media, where we post all the information beforehand! Moreover, you can get notifications by email if you subscribe to our newsletter at the foot of our website.

 

Q8. How do I place an order?

Answer :- Please, if your item comes in different sizes or colours, carefully choose your correct size or colour choice before clicking “Add to Cart”. You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Q9. Can I purchase multiple products in a single order?

Answer :- Yes!  You can choose as many item(s) as you want, just click “Add to Cart” and go back to the product page you are interested in and click “Add to Cart” on that item as well before proceeding to “Enter Shipping Address” to finalize your order.

Q10. Can I ship the products to an address that does not match my billing address?

Answer:- Yes, definitely!  During the checkout process, you are able to enter any shipping address and specify a different billing address.

Q11. How do I know that my order is confirmed?

Answer:- Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. In some instances, we may also notify you if you have provided a mobile number with your order.

Q12. Do I have to have an account to place an order?

Answer :- No, accounts are totally optional.

Payment FAQ'S

Q1. What methods of payment do you accept?

Answer:-  We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in Great Britain Pounds (GBP). However, please note that we are able to accept international credit and debit cards in any currency.

Q2. Why am I charged before my order has shipped?

Answer:-  Our payment provider automatically & securely processes your order immediately after it is placed.

 

 Q3. How much does shipping cost?

Answer :- We offer FREE shipping.to all orders to the UK and 3.99 GBP for France, USA and Sweden.

 

Returns & Refunds FAQs,

Q1. What is your return policy?

• Return the new, unopened items to us within 28 days from the day they received their item.
• Simply contact our support team at info@eumegastore.com if you have any questions regarding your return.
• Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
• Please be considerate when placing your order to choose the correct size, color, etc of your product to avoid any returns for exchanges.

For more info about return and refund ,please visit our Return and refund policy